Thank you for shopping with Starry Skies Austin. The following outlines the terms and conditions related to the shipment of your order. By placing an order, you agree to this policy.
Order Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays) after the order confirmation email is received. Processing times may be extended during periods of high order volume or unforeseen circumstances.
If there is a significant delay in the shipment of your order, you will be contacted via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipments (United States):
International Shipments:
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Delivery times vary by destination and may take approximately 7–21 business days.
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The recipient is responsible for any customs duties, import taxes, or other fees imposed by the destination country. Starry Skies Austin is not responsible for these charges.
Delivery estimates are provided for reference only and are not guaranteed.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has been dispatched. Tracking information may take up to 48 hours to become active.
Lost, Stolen, or Delayed Shipments
Starry Skies Austin is not liable for any products lost, stolen, or delayed during shipping. If you have not received your shipment within a reasonable timeframe, please contact the carrier directly using the tracking information provided.
If further assistance is required, you may contact us at howdy@starryskiesaustin.com, and we will make reasonable efforts to help resolve the issue.
Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. Starry Skies Austin is not responsible for orders shipped to incorrectly provided addresses.
If you discover an error in your shipping address, please email howdy@starryskiesaustin.com immediately. We will make every effort to update your order, but changes cannot be guaranteed if the order has already been processed or dispatched.
Questions
If you have any questions regarding this Shipping Policy or your order, please contact us at:
Email: howdy@starryskiesaustin.com
